Refund Policy

Last Updated: July 25, 2026

Thank you for choosing Hamro Nihongo ("we," "our," or "us") for your Japanese language learning journey. We aim to provide high-quality educational content, JLPT preparation materials, and interactive study tools. This Refund Policy explains the terms and conditions regarding payments, cancellations, and refunds for our mobile application and related services accessible at https://hamronihongo.com.

1. Nature of Digital Content

Hamro Nihongo offers digital goods and services, including premium course access, downloadable study resources,JLPT practice tests, and subscription features. Due to the immediate delivery and nature of digital content, all sales are generally final once access has been granted, except as explicitly stated in this policy or required by applicable consumer law.

2. Purchases Made via Mobile App Stores

If you purchased a subscription or digital item directly through an app store platform, your transaction is handled by that platform, and their respective refund policies apply:

• Google Play Store: Purchases made via the Google Play Store can generally be requested for a refund within 48 hours of purchase directly through your Google Play order history or account settings.
• Apple App Store: All payments made through the Apple App Store are processed directly by Apple. To request a refund, please visit Apple's support page ("Report a Problem") using your Apple ID.

Note: Because app store platforms process these payments directly, we cannot issue direct refunds on behalf of Apple or Google for transactions made through their billing systems.

3. Direct Web & In-App Purchase Eligibility

For transactions processed directly through our official website or direct payment gateways (outside standard third-party app stores), you may be eligible for a refund under the following conditions:

• Refund Window: You submit a refund request within 7 days of the initial purchase date.
• Usage Limit: You have accessed or completed less than 20% of the premium course content or features associated with the purchase.
• Technical Defects: You encounter severe technical issues (e.g., inability to access paid features) that our support team cannot resolve within 5 business days of notification.
• Duplicate Purchases: You were billed twice for the same transaction due to a technical error.

4. Non-Refundable Items & Conditions

Refunds will not be issued under any of the following circumstances:

• Requests submitted after the designated refund window (7 days for direct purchases).
• Change of mind after extensive consumption of study materials, practice exams, or downloadable flashcard resources.
• Account suspension or termination due to a violation of our Terms of Service (e.g., account sharing, unauthorized scraping of lesson content).
• Failure to cancel an active recurring subscription prior to its renewal date.

5. Subscription Cancellations

You may cancel your Hamro Nihongo subscription at any time. Canceling your subscription turns off auto-renewal for the next billing cycle:

• You will retain access to premium Japanese study materials until the end of your current active billing period.
• Cancellation does not automatically issue a retroactive refund for subscription fees already paid for the current active period.

6. How to Request a Refund

To request a refund for a direct purchase or for assistance with a transaction issue, please email us with the following details:

• Your registered account email address
• Transaction/Order ID or receipt copy
• Date of purchase
• A brief reason for your refund request

Approved direct refunds are typically processed within 5 to 10 business days using the original payment method.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy or billing, please reach out to our team:

This Refund Policy applies to all purchases and subscriptions within the Hamro Nihongo Japanese learning app ecosystem.