Privacy Policy

Last Updated: July 25, 2026

Welcome to Hamro Nihongo ("we," "our," or "us"). We are dedicated to helping Nepali students learn Japanese efficiently while respecting and protecting user privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the Hamro Nihongo mobile application and related services (collectively, the "Service"), accessible at https://hamronihongo.com.

By downloading, accessing, or using our mobile application, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access or use the Service.

1. Information We Collect

To deliver a customized and effective learning experience, we may collect the following types of information:

• Account & Profile Information: Information provided when creating an account (e.g., full name, email address, phone number, profile picture, and Google or social login credentials).
• Learning & Study Data: Your Japanese study progress, JLPT practice quiz scores, streak counters, saved vocabulary/kanji items, lesson completion status, and study history.
• Device & App Usage Data: Mobile device metadata including device model, operating system version, unique device identifier (UDID), app crash reports, performance logs, and feature interaction metrics.
• In-App Purchase & Subscription Data: Details related to premium course purchases or active subscriptions. Payments are securely processed via standard app store platforms (Google Play Store / Apple App Store). We do not store sensitive credit card or banking details directly on our servers.
• User Contributions & Support Requests: Feedback, ratings, support tickets, or direct communications submitted through the app or website.

2. How We Use Your Information

We use the collected data to provide, personalize, and improve the Japanese learning platform:

• Provide, maintain, and continuously improve Japanese lessons, flashcards, kanji resources, and audio features tailored for Nepali learners.
• Track personal learning progress, retain study streaks, and calculate quiz results.
• Authenticate user accounts and secure access across devices.
• Process subscriptions, unlock premium content, and deliver transactional notices or receipts.
• Send app updates, study reminders, and customer support communications.
• Analyze application performance, fix bugs, and optimize app navigation and load times.
• Enforce our terms, prevent fraudulent activity, and ensure platform safety.

3. Third-Party Services & Sharing

We do not sell your personal data. We only share information with trusted service providers under strict privacy standards:

• Authentication & Backend Infrastructure: Cloud database, authentication, and hosting providers (e.g., Firebase, Supabase, or AWS) to securely manage user profiles and app state.
• Analytics & Performance Monitoring: Services like Google Analytics for Firebase or Sentry to understand usage patterns and resolve technical glitches.
• Payment Processing: App stores (Apple App Store, Google Play Store) handle billing securely according to their respective privacy terms.
• Legal Obligations: Information may be disclosed if required by law, subpoena, or government authority to protect the rights, property, and safety of our users or the public.

4. Data Security

We maintain appropriate technical and organizational measures (including SSL/TLS encryption in transit and secure database storage) to guard your personal information against unauthorized access, loss, or disclosure. While we take every reasonable precaution, no transmission over the internet or mobile network can be guaranteed 100% secure.

5. User Rights & Data Control

You retain full ownership and control over your personal data:

• Account Update & Access: Review and edit your profile details directly in the app profile settings.
• Account & Data Deletion: You can request complete deletion of your account and associated study data by contacting us directly at support@hamronihongo.com or via the in-app account removal setting.
• Push Notifications: You can enable or disable daily study reminders and alerts at any time through your mobile device settings.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the operational purposes described in this Privacy Policy, maintain study history for active users, comply with legal requirements, or resolve disputes.

7. Children's Privacy

Our Service is designed for students and learners of all ages. If a user under the age of 13 accesses the app, we encourage parental guidance. We do not knowingly harvest personal information from children without appropriate parental consent. If you believe a minor has provided us with personal data without permission, please contact us for immediate removal.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect app updates, new legal standards, or operational changes. Any updates will be published on this page with an updated revision date. Continued use of the app after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

If you have questions, feedback, or requests regarding this Privacy Policy or your data, please contact our support team:

This Privacy Policy applies to the Hamro Nihongo mobile application and learning ecosystem tailored for Japanese language education.